Team Leader

Do you have experience in a call center or insurance environment and are seeking a new opportunity? If yes, this might be the opportunity you have been waiting for.

GCS Malta is looking for a Team Leader to work with one of Malta’s leading insurance group of companies.

Your Responsibilities

• Monitoring activity indicators (KPIs, training, efficiency, projects) to support decision
• making and profitability.
• Collaborating with management to plan operations and enhance products and team opportunities.
• Leading by example in duties, company values, and dedication.
• Fostering a culture of efficiency, quality, and empathy for internal and external clients.
• Supporting the team with operational adjustments, coaching, motivation, and planning.

Required Skills

A strong understanding of customer care practices and principles is essential for this role, along with the ability to manage multiple priorities and thrive in a dynamic environment. Fluency in both written and spoken Maltese and English, along with proficiency in Microsoft Office applications, is required.

Qualifications and Experience

Applicants should have prior experience in a customer care or insurance environment, with leadership experience being an asset.

What are you waiting for? Apply now!