Customer Care Associate

Are you a people’s person and have experience in customer care? If your answer is yes, then we have a fantastic job opportunity for you!

GCS Malta is seeking a Customer Care Associate to work with one of Malta’s leading Insurance firms. If you're passionate about customer care and seeking to join a vibrant team in a welcoming atmosphere this is the perfect role for you.

Your Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
• Provide accurate information about products, services, and policies to customers.
• Address customer concerns, complaints, and escalations in a professional and courteous manner.
• Follow up with customers to ensure resolution of issues and satisfaction with the outcome.

Required Skills

Ideally the candidate should have the ability to establish a good relationship with all types of clients, have IT proficiency and be fluent in written and spoken Maltese and English.

Qualifications and Experience

The chosen candidate must possess an advanced level of education whilst previous experience in a customer care-related field would be an asset to this role.

What are you waiting for? Apply now!