Candidate experience reflects a candidate’s feelings whilst going through the hiring process. Therefore, ensuring that candidates have the best experience possible is vital since providing a good candidate experience reduces employee turnover. Check out our previous article to learn more about the candidate experience. In this article, our recruiters discuss 5 tools that can aid you in providing the best candidate experience possible.

Improving your candidate experience through tools

Although often overlooked, offering a great candidate experience can help attract and retain top talent. In fact, 80-90% of candidates claim that their experience established a perspective about the company—positive or negative. Therefore, investing in the right tools is crucial for recruiters to provide the best candidate experience.

1. Text analysers

Candidates form an impression of the company when they read the job description. Investing in text analyser software will ensure that all job descriptions target the right audience and attract a wide range of applicants.

2. Chatbots

Ideally, recruiters should offer a quick response to all candidates. However, this can become quite difficult with the neverending workload, especially when you have many applicants. Therefore, investing in chatbots can be beneficial for providing quick feedback and updates. On the other hand, using chatbots is not always popular with candidates who prefer human contact, so make sure to use chatbots when necessary while still offering human communication.

3. Applicant tracking systems (ATS)

Applicant tracking systems are very popular with recruiters since it is more efficient than manually going through each application. ATS connects recruits to a database that keeps track of potential candidates while filtering the unsuitable candidates, saving recruiters loads of time. In addition, investing in ATS will improve the candidate experience since the first stage of the hiring process will be faster.

4. Recruitment CRMs

CRM is a powerful segmentation tool that promises an engaging experience for candidates. While popular with marketers to improve customer relationships throughout the buyer’s journey, recruiters use CRMs to nurture and build candidate relationships throughout the hiring process.

5. Candidate experience analysis tools

Probably the most important tools to invest in are candidate experience analysis tools. These tools allow recruiters to measure the candidate experience through feedback like surveys without bias. They also provide key recruitment metrics highlighting things you need to improve in your hiring process.

Why GCS Malta?

At GCS Malta, our specialised recruiters offer quick and cost-effective company recruitment services tailored to your needs. Searching for your dream job? Check out our vacancies. Contact us today for more information about our services.

Article by Sarah Jane Gauci